The Emergency Department is a hospital’s front door and is open 24 hours a day, every day of the year. Emergency doctors and nurses are specially trained to care for patients of all ages and everything from broken bones to life-threatening conditions.
Last year, St. Joseph’s had more than 100,000 visits to Emergency, making it one of the most trusted and busiest emergency departments in the province. Yet, St. Joe’s Emergency was built to treat only 60,000 visits annually when our community was much smaller. Today, now that the west end has more than 500,000 people, our doctors and staff are providing care to more patients than we currently have space for.
The new Emergency has adopted new innovations like Super Track, a patient-focused method of delivering emergency care, as well as plans to transform current spaced like our Kids’ Emergency and Mental Health Emergency Services Unit.
When you or a loved one is sick or hurt, you want the best care… fast
How St. Joe’s is reducing wait times.
When you care for more patients than you have space for, you need to be innovative. St. Joe’s has implemented several streamlined systems to make sure you see a doctor as soon as possible.
The latest innovation is called Super Track, a North American first developed at St. Joe’s that started as a pilot project located in a small space adjacent to Emergency. This innovative model of care ensures patients coming to Emergency are assessed by a care team so they receive the right type of care as quickly as possible. About 53% of patients who go through Super Track are discharged within two hours.
We can still do better.
If you’ve been to St. Joe’s Emergency, you know space is a challenge. Our physicians and staff do their best to maintain your privacy in an area that uses curtains to separate patients. Although we have dedicated areas for people in crisis due to mental illness and a children’s area, neither of these areas feels reassuring for these two vulnerable patient groups.
Emergency visits annually
Paediatric Emergency visits last year
men, women, and children visited our Mental Health Emergency Services Unit last year.
What your support will do
Super Track started as a pilot project located in a small space adjacent to Emergency. This innovative model of care streamlines patients coming to our Emergency Department with an assessment and care team, to ensure they receive the right type of care as quickly as possible. Now that the system is proven to make emergency care better and faster, we need to further improve it by relocating it into the heart of Emergency.
Transform our Kids’ Emergency
Children and adolescents presenting with medical emergencies have specialized space and care needs. It’s why we dedicate areas to provide specialized care. For our youngest patients, we will be improving our current Kids’ Zone where kids will feel reassured and comfortable at a time when they are frightened. We will renovate the exam rooms and family spaces for greater privacy with child-friendly activities
Transform our Mental Health Emergency Services Unit.
Adults, youth and children suffering with mental illness are amongst our most vulnerable patients. Our Mental Health Emergency Services Unit redesign will ensure our patients and families in crisis will have access to private, dignified, and healing spaces to support timely assessment and treatment. This new space will separate adults and children, and create more private space for mental health care in a state of the art safe and therapeutic milieu.
Create spaces that encourage healing.
Our Emergency Department needs private rooms for sensitive care situations. We also need to build it with the best practices in infection control in mind. Your support will mean more rooms to accommodate today’s equipment and new technology to ensure our teams, patients and families have the privacy, space and latest tools and equipment to provide the best care.
Every patient’s experience will be the best it can be. There will be greater privacy. There will be dedicated space for doctors to discuss care plans with family members. Together, we can keep the Promise of building an Emergency Department that provides the best experience in the city. Show your support today.