Last year, St. Joe’s Emergency Department (ED) received an average of 300 visits a day, more than every other major downtown Toronto hospital. What’s more, St. Joe’s saw patients faster (when measuring patient initial assessment time) than all those hospitals.
SuperTrack: Innovation in the Emergency Department
One innovation that deserves a lot of the credit is SuperTrack.
SuperTrack was born after staff mapped a patient’s journey through the Emergency Department. They found that patients completed roughly 84 different steps in the process. Yet, patients only saw value in five of those steps.
Staff developed a pilot project in an underutilized space next to the Emergency Department and got rid of all non-essential steps. They called it SuperTrack.
SuperTrack features a dedicated assessment area for physicians and nurses to work in the same area. The best part? Patients with minor complaints are seen and discharged immediately. More complex cases can be moved to the main emergency department for further testing and treatment.
Pilot Project to Focal Point
What once was a pilot project has turned into a huge success. SuperTrack allows physicians and nurses to see patients faster. Today, more than half of all ED patients go through Supertrack. Nearly 55% of those SuperTrack patients are discharged within two hours.
But it’s not ideal; SuperTrack is a small space, not much bigger than a downtown Toronto condo. It’s also separate from the rest of the ED. If something serious happens in SuperTrack, moving between areas could be the difference between life and death. In a renovated emergency department, SuperTrack would move to the middle of the Emergency Department.
You can help improve patient care in Emergency and throughout St. Joe’s by making a donation today. Click here, call us a 416-530-6704 or drop by our Donations Office on the main floor of the Health Centre. You can even make a gift to honour a physician, nurse or team by naming them to the St. Joe’s Circle.