St. Joe’s is known for its expertise and compassion in caring for people with mental illness. Our west-end community has the city’s highest concentration of people living with mental illness and our Emergency department receives the highest volume of patients with mental illness or addictions in central Toronto.
Donors helped create the new Mental Health Emergency Services Unit (MHESU) which opened in April 2019. We are so very thankful to all of our west-end neighbours who came together to build this vital new space.
This state-of-the-art facility was designed with input from patients to create a truly patient-centred experience. Environment plays a role in how people feel and has an effect on the healing process. The comforting, modern new space helps reduce anxiety, calm fears and provide the highest level of safety for both patients and staff.
visits from those needing help for mental health or addiction
emergency visits for mental health and/or addiction care
children and youth received care in our Child, Adolescent & Family Mental Health Unit
Before the Renovation
The Mental Health Emergency Services Unit is the first point of contact for people who are in crisis and in desperate need of care.
The previous space lacked privacy and comfort. Past patients gave glowing reviews of the care, but for many, the environment itself was unnerving.
Some patients come from the Detention Centre and some arrive with police through the mobile crisis intervention team. In these highly-sensitive situations, it’s important that all patients in the unit feel safe and secure. The previous space had only three private lockable rooms and most patients were on stretchers in open view, separated only by curtains.
People of all ages are treated in the MHESU – including children and youth. Previously, children and adults shared a common space.
The new state-of-the-art space is welcoming, safe and calming for our neighbours in crisis.
We now have separate areas for adults and children, each with their own lounge, private rooms, and accessible washroom facilities.
All of the eight private patient rooms have natural light, comfortable furnishings and glass walls that can dim to help patients sleep or rest.
Patient and staff safety is also greatly improved. Thirty-two cameras throughout the unit optimize visibility and safety. Card swipe access to all areas ensures quick access for patient and staff assistance and reduces opportunities for unplanned exits
Interactive Media Screen
The interactive media screen is the first of its kind in North America. The screen is like a huge smartphone where patients can access music, digital channels, visuals, and activities to reduce anxiety and alleviate boredom
Thank you to the generous donors who helped fund the Mental Health Emergency Services unit, including the following supporters who contributed $10,000 or more.
Richard T. Armstrong
The Harold E. Ballard Foundation
David & Patti Bragg
Drs. Robert and Sharon Cirone
Dr. Justin Delwo
Great-West Life, London Life and Canada Life
Doug Kellar & Laurie Hay
The Koehle Family
James A. (Sandy) McIntyre in memory of Dr. J. Alexander McIntyre
Dr. Jose Silveira and Family
The WB Family Foundation
Tom and Ruth Woods